Frequently Asked Questions

Products

Which materials do you use for utensils and containers?

Mostly stainless steel, food-grade silicone, bamboo and thick BPA-free plastic. The material and any heat limit are stated on each product page, so you can check before ordering whether a spatula is safe in a hot pan or a container can go in the freezer.

Can I put everything in the dishwasher?

Most stainless steel and silicone pieces, yes. Wooden handles, bamboo trays and a few coated items should be hand washed. Each product page has a care line that says which.

How do I know an organizer will fit my cabinet or drawer?

Every rack, tray and bin lists its dimensions. Measure the space first - depth matters more than people expect - and compare it with the listed size. Stackable or expandable items are flagged as such.

Are the products new?

Yes. Everything sold by Savemoretw is brand new and shipped in its original packaging. We do not sell used, refurbished or open-box items.

Shipping

Where do you deliver?

To all 50 US states. We do not ship internationally, and we do not offer express or expedited delivery - there is one standard service.

What does delivery cost?

Nothing. Standard shipping is free on every order within the United States, with no minimum order value.

How long until my order arrives?

We process orders within 0-1 business days; standard delivery then takes 2-3 business days. Orders placed after 2:00 PM MT are processed the next business day.

Will I get a tracking number?

Yes. As soon as the parcel is handed to the carrier we email you the tracking number, and you can follow the package from there.

Payment

Which payment methods can I use?

We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available to you are shown at checkout.

Is the checkout secure?

Payments are processed by Shopify Payments over an SSL-encrypted connection that meets the PCI-DSS standard. Your full card details are never stored by us.

Returns and refunds

When can I return something?

When the item has a manufacturing defect, was damaged in transit, or is not what you ordered - and you contact us within 30 days of delivery. We are not able to take returns for change of mind or personal preference, so if you are unsure about a size or a material, ask us before you order.

How do I start a return?

Email support@savemoretw.com with your order number, a short description of the problem and photos where relevant. We review requests within 1-2 business days and, if approved, send you return instructions. Return shipping on approved returns is on us.

How long does a refund take?

Once the returned item has arrived and been inspected, the refund goes back to your original payment method within 3-7 business days. Your bank may take a few more days to show it.

Contact

How do I reach you?

By email at support@savemoretw.com or by phone at +1 (623) 572-4601 during Monday-Saturday, 9:00 AM - 6:00 PM MT. We reply to every message within 1-2 business days.