Refund & Returns Policy

Effective date: September 15, 2026

Kitchen tools should arrive intact and do what the listing says. When one does not, this policy explains what Savemoretw will do about it and how to start the process.

What can be returned

We accept a return, and refund you, in three situations:

• Manufacturing defect - a fault in the materials or workmanship of the product.
• Transit damage - the product was damaged on its way to you.
• Wrong item - you received something other than what you ordered.

We cannot accept returns for change of mind, an item that turned out to be a different size than expected, or personal preference about colour or style. Dimensions and materials are listed on every product page, and we are happy to answer questions before you buy.

Time limit

Contact us within 30 days of the delivery confirmation date to request a return. Requests received after that window cannot be accepted.

Reporting damage

If the parcel arrives damaged, report it within 72 hours of delivery so we can raise it with the carrier in time. Please send photos of:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, legible;
• the inner packaging materials.

How to start a return

• Email support@savemoretw.com with your order number and a description of the problem, attaching the photos above where damage is involved.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If approved, we send you return instructions and a prepaid label where one is needed. Please keep the item in its original packaging until then.
• Send the item back as instructed. When it arrives we inspect it and issue the refund.

Return shipping

For approved returns - defective, damaged or wrong items - we pay the cost of sending the product back. You will not be charged for returning a qualifying item.

Refunds

Refunds go to the payment method used at checkout. After the returned item has been received and inspected, the refund is processed within 3-7 business days; your bank or card issuer may need a few additional days to show it on your statement. We do not issue store credit or exchanges - if you want the same item again, the quickest route is to place a new order once the refund is confirmed.

Replacements

If a defective, damaged or wrong item is confirmed and the same product is still in stock, we can send a replacement instead of a refund at your request; tell us which you prefer when you make the claim. Where the item is out of stock, a refund is issued as described above.

Cancelling an order

If you need to cancel, email us as soon as possible. An order that has already been processed or shipped may not be cancellable; in that case the rules above apply once it arrives.

Contact

• Email: support@savemoretw.com
• Phone: +1 (623) 572-4601
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT